FAQs

Frequently Asked Questions

What is FAITHLIFT Jewelry?

FAITHLIFT Jewelry is a collection of meaningful, faith-inspired pieces designed to inspire faith, hope, and love. Each item is carefully crafted with symbols and messages that carry deep spiritual significance, serving as a daily reminder of God’s presence and protection.

What materials are used in FAITHLIFT Jewelry?

Our jewelry is made using high-quality materials such as:

92.5 Sterling Silver
18k Gold PVD over Premium Stainless Steel (non-pawnable)
Premium gemstones and detailed craftsmanship

Our pieces are designed to be durable, long-lasting, and suitable for everyday wear.

Is FAITHLIFT Jewelry hypoallergenic?

Yes. Most of our jewelry pieces are hypoallergenic and made with skin-friendly materials, making them suitable for people with sensitive skin.

Will the jewelry tarnish or fade?

Our 18k Gold PVD jewelry is designed to be more durable and longer-lasting than regular gold plating. With proper care, the jewelry maintains its beauty and shine for a long time.

However, factors such as exposure to chemicals, sweat, perfumes, and improper storage may affect the jewelry over time.

Is the jewelry waterproof?

Our premium stainless steel jewelry is water-resistant and designed for daily wear. However, we still recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals to preserve its finish and longevity.

Are your necklaces blessed?

Our jewelry is not pre-blessed. We encourage customers to have their items personally blessed by their own priest or church if desired.

How do I care for my FAITHLIFT Jewelry?

To keep your jewelry looking its best:

Clean gently using a soft cloth
Use the FAITHLIFT Jewelry Foaming Cleaner for deeper cleaning
Avoid harsh chemicals and extreme temperatures
Store in a cool, dry place when not in use

Proper care helps maintain the jewelry’s shine and quality.

What payment methods are available?

We accept:

Visa
Mastercard
American Express
GCash
PayMaya
Digital Payments
Cash on Delivery (COD)

Additional payment options may be available during checkout.

When will my order be shipped?

Once your order is placed, we begin preparing and crafting your item as quickly as possible.

Most orders are shipped within 24 to 48 hours.

How long does delivery take after shipment?

Estimated delivery times are:

Location	Estimated Delivery Time
Metro Manila & Greater Manila Area	2–3 Days
Luzon	2–4 Days
Visayas	5–7 Days
Mindanao	5–8 Days

Please note that delivery times may vary depending on weather conditions, holidays, courier delays, or your exact location.

Can my order be delivered on weekends?

Some orders may be delivered on Saturdays depending on the courier and your location. Sunday deliveries are generally unavailable.

How can I track my order?

Your tracking number will be sent via email or SMS once your order has been shipped.

If you cannot find your tracking details, please contact us at:

📧 support@faithlift.ph

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. Because of this, changes or cancellations may not always be possible once an order has been placed.

If you need assistance, please contact us immediately after placing your order.

Can I change my delivery address after shipment?

Unfortunately, once an order has already been shipped, the delivery address can no longer be changed.

Please make sure to double-check your shipping details before completing your order.

Can I return or exchange an item?

Yes. Items may be returned or exchanged within 7 days of purchase, subject to our return policy.

To request a return or exchange, please contact us and provide the reason for your request. Our support team will gladly assist you.

What if the item I ordered is out of stock?

While we work hard to maintain accurate inventory, there may be rare cases where an item becomes unavailable after an order is placed.

If this happens:

We will notify you immediately
A refund will be issued for unavailable items
Our support team will assist you with possible alternatives

Will I be charged customs fees?

Most orders are shipped within the Philippines, so customs fees are generally not applicable.

However, some local post offices may occasionally charge minimal handling fees depending on your area. Customers are responsible for any customs or local fees that may apply.

Do you offer gift-ready packaging?

Yes. FAITHLIFT Jewelry comes in premium packaging, making it perfect for gifting to loved ones during special occasions such as birthdays, anniversaries, confirmations, graduations, and holidays.

Is FAITHLIFT Jewelry suitable for everyday wear?

Yes. Our jewelry is designed for both meaningful expression and everyday elegance. Many customers wear their FAITHLIFT pieces daily as a reminder of faith and inspiration.

Do you ship nationwide?

Yes. We ship nationwide across the Philippines.

Do you offer international shipping?

International shipping availability may vary. Please contact our support team for assistance regarding international orders.

How can I contact FAITHLIFT?

For questions, concerns, or assistance, you may contact us through: